Return & Refund Policy
Signature Racking Systems FZC — Ajman, UAE
1. General Policy Statement
Our racking systems, mezzanines, steel frames and fabricated components are custom-engineered and project-specific. Therefore, all sales, services, and contracts are final and non-refundable.
This policy protects operational continuity and intellectual property. It also aligns with industry practice for bespoke engineered products.
2. Non-Refundable Advance & Cancellation Liability
- First, all advance payments are strictly non-refundable.
- Additionally, once you confirm an order (signed quotation, LPO, or contract), you become liable for the full contract value.
- Finally, if you cancel after confirmation, the full contract amount becomes immediately payable. Consequently, we reserve the right to pursue payment recovery, including legal action.
3. Custom-Manufactured & Non-Returnable Goods
All bespoke items and fabricated components are non-returnable. Specifically, we cannot accept refunds, returns, or exchanges after fabrication starts or materials are allocated.
Furthermore, third-party components ordered on your behalf follow the supplier's non-return terms.
4. Delivery Acceptance & Claims
- First, inspect all goods within 48 hours of delivery and report damage or shortages.
- Then, include clear photographic evidence with all claims.
- Finally, we will resolve approved claims by repair or replacement only. Importantly, we do not issue monetary refunds.
5. Project Delays & Force Majeure
We are not liable for delays caused by natural disasters, strikes, pandemics, site readiness issues, client delays, or government actions.
Therefore, such delays do not entitle you to refunds or deductions. Additionally, we may charge extra storage or handling costs for client-induced delays.
6. Client Modifications After Order Confirmation
Changes after confirmation require revised costing, timeline extensions, and engineering revalidation fees.
However, these changes do not reduce your payment obligations nor qualify for refunds.
Note: This policy provides clarity for B2B projects where bespoke engineering and material allocation are required. For delivery claims, include photographic evidence and delivery documents when contacting support.
Contact Us
Signature Racking Systems FZC
C1 Building, Sheikh Rashed Bin Saeed Al Maktoum Road, Free Zone, Ajman, UAE
Trade License: 40694
For urgent contractual disputes or claims, please include your Purchase Order / Contract number and delivery evidence in your message.
7. Exceptional Refund Conditions
We consider refunds only in rare situations. For example, total failure to deliver without just cause or proven contractual breach by us.
Any approved refund follows these conditions:
- First, we deduct actual costs incurred
- Then, it requires written senior management approval
- Finally, we process it within 30 working days after approval
8. No Buyback, Exchange, or Credit
We do not offer buyback programs, inventory repurchase, or credit notes for unused/surplus items.
However, we may make exceptions if explicitly contractually agreed beforehand.
9. Return Responsibility (Where Applicable)
- If we exceptionally approve a return, you pay all return shipping, insurance, and customs duties.
- Additionally, returns must be unused, securely packed, and approved via an official RMA.
- Finally, you bear the risk of damage or loss during return transit.
10. Jurisdiction & Legal Enforcement
The laws of the United Arab Emirates govern this policy. Additionally, disputes fall under the exclusive jurisdiction of the Courts of Ajman, UAE.
We may initiate legal proceedings in Ajman or your local jurisdiction when appropriate.
11. Policy Administration
This policy forms part of all contracts, quotations, and sales agreements.
However, any deviation requires written approval from an authorized company director.